Wilson and Co are committed to ensuring a consistently high level of service and value feedback from customers. From time to time, we may not get things right - but once we are made aware, we will act upon it.
If you have such feedback or a concern that you would like us to address, please do so using the addresses below or by email to firstname.lastname@example.org
Once received, we will identify the most suitable person within the dealership to deal with the issues raised (usually a departmental Manager).
FAO Retail Operator
FAO Retail Operator
To help us investigate your complaint, if you have not already done so, please provide the following information ideally in writing or by email:
Please also provide any supporting documents or invoices
Where your complaint cannot be resolved, once you have exhausted our internal process and received a final written response you may refer the dispute to one of the following Alternate Dispute Resolution (ADR) processes.
Where your complaint does relate to a financial services:
If your complaint is regarding a financial service provided by Wilson and Co, you may refer your complaint to the Financial Ombudsman Service. To find out more visit http://www.financial-ombudsman.org.uk/consumer/complaints.htm
You can call them on 0800 023 4 567 (calls to this number are now free on mobile phones and landlines) or 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers). Lines are open Monday to Friday from 8am to 8pm and on Saturday from 9am to 1pm.
Where your complaint does not relate to a financial service:
We have subscribed to Motor Codes of Practice. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. To find out more visit https://www.themotorombudsman.org/about
You can call them on 0345 241 3008 (option 1). Lines are open between 9am to 5pm Monday to Friday.
We'll give you a call back at the time you requested.