Covid-19: Current Status And What this means for Wilson and Co

Sales

All Sales showrooms are temporarily closed and any enquiries will be handled online or via telephone – please see FAQ’s and How to Contact Us

Service

Our workshops remain open at a reduced level to cover the essential requirements for MOT, roadside recovery,  emergency repairs and importantly to provide a service facility for ‘Key Workers’ and vulnerable customers as required.

We have adapted our processes in line with Government guidelines and staff resource due to Covid-19, so please understand that staff will maintain an appropriate distance and we may not be able to offer our usual drinks or refreshments and service complimentary wash and vac.

24th March 2020

Dear Customers,

In-line with Government instructions, Wilson and Co have made the decision to close all vehicle showrooms from close of business, Tuesday 24th March.

We will continue to support customers regarding sales enquiries via our website, www.wilsonandco.com

Our Service Departments will remain open to complete work that is already booked in and also to support those that require assistance over the coming weeks. Key-worker’s will be given priority in order that they can stay safely on the road.

These are challenging times and I would thank all members of the Co and our customers for their continued support and for looking after each other.

A great way to keep in touch is to follow us on social media and our team will also be available on the Live Chat facility on our website until 11pm daily. Our phone lines are still open within working hours should you have any immediate questions or require assistance. Alternatively you can email enquiries@wilsonandco.com

We look forward to welcoming you back when we reopen.

Take care,

Robin Wilson

MANAGING DIRECTOR

Wilson and Co is taking the spread of COVID-19 extremely seriously. As always, its priority is the safety and well-being of its staff and customers. Across the Wilson and Co sites enhanced processes have been introduced to reduce the risk of passing on infection.

However not everyone is able to work from home and many of you including our emergency services which Wilson and Co have continued to supported over the years rely on vehicles to get to work or support people in need. We are determined to do everything possible to continue to support our customers while minimising potential exposure to Coronavirus.

The dealership asks that if any customers are feeling unwell or are displaying any symptoms of COVID-19 that they contact us before visiting so that alternative arrangements can be made where possible.

Wilson and Co will be taking the following actions to help reduce the risk of spreading the virus:

o   Cleaning programmes have been increased within the dealership, especially for those areas touched regularly by team members or customers

o   Facilities are available for customers to wash their hands during their visit

o   Employees will not be shaking hands and will be keeping a safe distance

o   As part of normal servicing and valet procedures staff will be wiping down the steering wheel, buttons/switches, handles and keys of every vehicle with disinfectant - this process will also apply to all vehicle deliveries and for demonstrator and loan vehicles before and after they are used

o   Although latest guidance suggests packaging on parts and accessories is not a major source of infection, staff will be wiping down such items with disinfectant at customer request on handover

All above procedures will continue to be reviewed and updated. Wilson and Co would like to reassure all customers that it is taking all advisory and protocol issued by the Government and Public Health authorities during this time, and in any event of escalation in this advice guidance will be followed.

• Calling upon our arrival so that you are able to place your key outside your front door.
• Bringing your vehicle to our dealership where work will be carried out and a video sent with electronic or telephone contact to discuss.
• Payment will be taken electronically.
• Vehicle delivered back and keys left outside your front door or agreed place.

• Fresh gloves will be used prior to any contact with your keys or car.
• Your vehicle seat, steering wheel, carpet, gear and handbrake lever will be covered with a protection kit and disposed of after use.
• Keys and exterior handles will be cleaned and sanitized upon collection and delivery.
• All contact regarding work will be electronic or by telephone – as you prefer.

We understand that in these difficult times that a lot of questions go unanswered and there's plenty of confusion. Please visit our dedicated page to take a look at some FAQ's regarding the Motability Scheme, and there will be a link which will take you to an online form where you can ask any questions that you may have.

Of course, if you would like to talk to one of our Motability Specialists directly, then please do just give us a call. Our numbers can be found at the bottom of this page.

Motability FAQ's

We are here to help and are constantly reviewing our resources to ensure we can assist our customers.

Please contact us so that we can discuss your requirements:

Wilson and Co Bolton 01204 540796

Wilson and Co Chorley 01257 224673

Wilson and Co Gainsborough 01427 809527

Wilson and Co Grimsby 01472 204813

Wilson and Co Scunthorpe 01724 749824

Wilson and Co thanks customers for their continued support.