Covid-19: Current Status And What this means for Wilson and Co

As you may be aware, in ordinary times, we would be contact you around the time your vehicle is due scheduled maintenance - service, MOT or a health-check.

Our Service Departments are still currently operating at Bolton, Chorley, Grimsby and Scunthorpe - however we are prioritising key workers and vulnerable customers who require essential work.

In-line with above, many of our customers are still relying on us to keep them mobile, so we also wanted to provide information which may be of use and assure you that we are available if you have any questions. Please take time to read below - especially regarding MOT.

Please click the links below for more information.

Please stay safe and we look forward to welcoming you back as soon as we can,

Wilson and Co Aftersales Team

Wilson and Co is taking the spread of COVID-19 extremely seriously. As always, its priority is the safety and well-being of its staff and customers. Across the Wilson and Co sites enhanced processes have been introduced to reduce the risk of passing on infection.

However not everyone is able to work from home and many of you including our emergency services which Wilson and Co have continued to supported over the years rely on vehicles to get to work or support people in need. We are determined to do everything possible to continue to support our customers while minimising potential exposure to Coronavirus.

The dealership asks that if any customers are feeling unwell or are displaying any symptoms of COVID-19 that they contact us before visiting so that alternative arrangements can be made where possible.

Wilson and Co will be taking the following actions to help reduce the risk of spreading the virus:

o   Cleaning programmes have been increased within the dealership, especially for those areas touched regularly by team members or customers

o   Facilities are available for customers to wash their hands during their visit

o   Employees will not be shaking hands and will be keeping a safe distance

o   As part of normal servicing and valet procedures staff will be wiping down the steering wheel, buttons/switches, handles and keys of every vehicle with disinfectant - this process will also apply to all vehicle deliveries and for demonstrator and loan vehicles before and after they are used

o   Although latest guidance suggests packaging on parts and accessories is not a major source of infection, staff will be wiping down such items with disinfectant at customer request on handover

All above procedures will continue to be reviewed and updated. Wilson and Co would like to reassure all customers that it is taking all advisory and protocol issued by the Government and Public Health authorities during this time, and in any event of escalation in this advice guidance will be followed.

• Calling upon our arrival so that you are able to place your key outside your front door.
• Bringing your vehicle to our dealership where work will be carried out and a video sent with electronic or telephone contact to discuss.
• Payment will be taken electronically.
• Vehicle delivered back and keys left outside your front door or agreed place.

• Fresh gloves will be used prior to any contact with your keys or car.
• Your vehicle seat, steering wheel, carpet, gear and handbrake lever will be covered with a protection kit and disposed of after use.
• Keys and exterior handles will be cleaned and sanitized upon collection and delivery.
• All contact regarding work will be electronic or by telephone – as you prefer.

We understand that in these difficult times that a lot of questions go unanswered and there's plenty of confusion. Please visit our dedicated page to take a look at some FAQ's regarding the Motability Scheme, and there will be a link which will take you to an online form where you can ask any questions that you may have.

Of course, if you would like to talk to one of our Motability Specialists directly, then please do just give us a call. Our numbers can be found at the bottom of this page.

Motability FAQ's

We are here to help and are constantly reviewing our resources to ensure we can assist our customers.

Please contact us so that we can discuss your requirements:

Wilson and Co Bolton 01204 540796

Wilson and Co Chorley 01257 224673

Wilson and Co Gainsborough 01427 809527

Wilson and Co Grimsby 01472 204813

Wilson and Co Scunthorpe 01724 749824

Wilson and Co thanks customers for their continued support.

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