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As per the latest guidance from the government, staff in hospitality and retail are now required to wear face coverings (from 24 September). This means that all staff and customers within Wilson and Co will have to wear a mask. People who are already exempt from the existing face covering obligations, such as because of an underlying health condition, will continue to be exempt from these new obligations. Please note that Wilson and Co must remind people to wear face coverings where mandated.
QR Codes
As of 24th September, all customers will be able to 'check-in' at the displayed official NHS QR Code Posters upon entry to our dealerships. This option is an alternative to providing contact details once the app is rolled out nationally. Instructions of how to 'check-in' will be provided on the posters.
Wilson and Co remain committed to the plans and processes that that we have had in place during lockdown and since the showroom's reopening on 1st June.
All of our showrooms have been set out to adhere to social distancing, with clear signage for all visitors to site. Our staff are constantly reminded of their obligations and training videos have been used as they have returned from furlough.
We appreciate that for Bolton customers, there is particular concern and we therefore extend our assistance to reassure you of our commitment to keeping you safe and are constantly monitoring the situation.
We carry out a weekly Risk Assessment at all dealers - an example copy can be seen below by clicking on the button. Please be aware of the following and do not hesitate to contact us if you have any queries.
Visiting our showroom for sales, service or parts
Please follow the signage and one-way systems
Please use the sanitiser stations upon entry and when leaving
Please wear a face covering - these are available at the entrance if required
Please try to attend appointments on your own - if this is not possible, we can discuss the options
Please follow our guidance when taking a test drive
Please be aware of social distancing
How we can help if you do not wish to visit our showroom
We can assist virtually - by video or phone - just let us know
We offer a collect and deliver service if you vehicle needs a service or repair
We can bring a car of your choice to you for a test drive
We appreciate these are concerning times, particularly for our customers in Bolton. As a business we know what we are doing and as we stayed open during the lockdown to successfully assist with key workers and vulnerable customers - we are not phased by anything we have to face and remain confident that we can help you - however you need us. Take care and stay safe
Starting from July 24th, the Government has announced that it will now be compulsory to wear a face covering when entering a shop or store.
To ensure the safety of all our customers and staff and to stay within government guidelines, all customers will be required to wear a face covering upon entering Wilson and Co.
Face coverings will be available at reception should you enter the showroom without one, where you will be asked to wear one. And remember social distancing is still in place, lets all remain 2m apart where possible.
Thank you for helping us keep everyone safe.
From the 1st of July, Motability have reopened applications for both new and existing Motability customers, you can place an application now if you wish. This means:
• If you are a new Motability customer, you can place your order (once you have completed your application with Motability)
• If you are an existing Motability customer who:
› has less than three months remaining on their lease you can place your order
› has already had a six-month extension on their motability lease, you can place your order
We’ve had lots of questions from customers who have had their leases extended during lockdown, or who are now approaching the end of their lease, about when they can place an order for their next car. We’ve tried to answer some of your questions here.
Well, since our showrooms re-opened on Monday, it has been great to welcome so many customers - safely - back to Wilson and Co! As our Service departments stayed open throughout lockdown, we are well versed in following the Government Guidelines.
We recommend making an appointment - this can be done below - to minimise your waiting time and to help us control the number of visits on site at any one time.
We also ask all customers to follow the signage and ensure they make use of the sanitiser stations upon entry. Gloves and facemasks are also available by request.
The videos below show what you can expect when you come on site and how we conduct a test drive.
We also protect your vehicle and ours - as can be seen by the image.
We look forward to seeing you!
Wilson and Co COVID Risk Assessment
Book an appointment for sales or service
Taking a Test Drive at Wilson and Co
We are currently taking bookings for all customers and recommend that as we expect to be busy, you reserve an appointment. This can be amended at any time to suit whatever we face! Please click below or call us.
We have adapted our processes in line with Government guidelines and staff resource due to Covid-19, so please understand that staff will maintain an appropriate distance and we may not be able to offer our usual drinks or refreshments and service complimentary wash and vac.
As you can see from the picture - we protect both your car and ours.
What to expect at each dealership
We have adapted our processes to keep both you and our teams safe - please watch the video so that you know what to expect if you are visiting us.
We have sanitsier stations in place at the entrance to each dealership and request that all visitors make use of this and follow the one-way systems which are clearly marked.
Our Service Departments at Bolton, Chorley, Grimsby and Scunthorpe have remained open and we are here to help. We can offer:
We are here to help and are constantly reviewing our resources to ensure we can assist our customers.
Please contact us so that we can discuss your requirements:
Wilson and Co Bolton 01204 540796
Wilson and Co Chorley 01257 224673
Wilson and Co Gainsborough 01427 809527
Wilson and Co Grimsby 01472 204813
Wilson and Co Scunthorpe 01724 749824
Book and Appointment - Sales or Service
Wilson and Co thanks customers for their continued support.
Not a problem - our website is always open and within two minutes you can:
No details required unless you want to either:
Please watch the video to see how simple it is!
24th March 2020
Dear Customers,
In-line with Government instructions, Wilson and Co have made the decision to close all vehicle showrooms from close of business, Tuesday 24th March.
We will continue to support customers regarding sales enquiries via our website, www.wilsonandco.com
Our Service Departments will remain open to complete work that is already booked in and also to support those that require assistance over the coming weeks. Key-worker’s will be given priority in order that they can stay safely on the road.
These are challenging times and I would thank all members of the Co and our customers for their continued support and for looking after each other.
A great way to keep in touch is to follow us on social media and our team will also be available on the Live Chat facility on our website until 11pm daily. Our phone lines are still open within working hours should you have any immediate questions or require assistance. Alternatively you can email enquiries@wilsonandco.com
We look forward to welcoming you back when we reopen.
Take care,
Robin Wilson
MANAGING DIRECTOR
Wilson and Co is taking the spread of COVID-19 extremely seriously. As always, its priority is the safety and well-being of its staff and customers. Across the Wilson and Co sites enhanced processes have been introduced to reduce the risk of passing on infection.
However not everyone is able to work from home and many of you including our emergency services which Wilson and Co have continued to supported over the years rely on vehicles to get to work or support people in need. We are determined to do everything possible to continue to support our customers while minimising potential exposure to Coronavirus.
The dealership asks that if any customers are feeling unwell or are displaying any symptoms of COVID-19 that they contact us before visiting so that alternative arrangements can be made where possible.
Wilson and Co will be taking the following actions to help reduce the risk of spreading the virus:
o Cleaning programmes have been increased within the dealership, especially for those areas touched regularly by team members or customers
o Facilities are available for customers to wash their hands during their visit
o Employees will not be shaking hands and will be keeping a safe distance
o As part of normal servicing and valet procedures staff will be wiping down the steering wheel, buttons/switches, handles and keys of every vehicle with disinfectant - this process will also apply to all vehicle deliveries and for demonstrator and loan vehicles before and after they are used
o Although latest guidance suggests packaging on parts and accessories is not a major source of infection, staff will be wiping down such items with disinfectant at customer request on handover
All above procedures will continue to be reviewed and updated. Wilson and Co would like to reassure all customers that it is taking all advisory and protocol issued by the Government and Public Health authorities during this time, and in any event of escalation in this advice guidance will be followed.
Please contact us if you require additional information.
We'll give you a call back at the time you requested.