Covid-19: Current Status and what this means for Wilson and Co

Wilson and Co utilise an independent research company, Judge Service, to survey used car customers.

Since the 1st lockdown, an additional question has been added regarding the safety measures in place in light of COVID-19.

We are pleased to report that customers answering this question have indicated a 97% satisfaction score.

There was a lot of thought and planning, not to mention investment, into the processes we have in place. Weekly audits are carried out on the risk assessment we have in place.

It's thanks to our staff and our customers that we have achieved this score and continue to operate as safely as we can.

We are here to help and are constantly reviewing our resources to ensure we can assist our customers.

Please contact us so that we can discuss your requirements:

Wilson and Co Bolton 01204 540796

Wilson and Co Chorley 01257 224673

Wilson and Co Grimsby 01472 204813

Wilson and Co Scunthorpe 01724 749824

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As per previously announced guidance, staff in hospitality and retail are now required to wear face coverings (from 24 September). This means that all staff and customers within Wilson and Co have to wear a mask. People who are already exempt from the existing face covering obligations, such as because of an underlying health condition, will continue to be exempt from these new obligations. Please note that Wilson and Co must remind people to wear face coverings where mandated.

QR Codes

As of 24th September, all customers are also able to 'check-in' at the displayed official NHS QR Code Posters upon entry to our dealerships. This option is an alternative to providing contact details once the app is rolled out nationally. Instructions of how to 'check-in' will be provided on the posters.

In March 2020, we took the decision to remain open to support key workers, vulnerable customers and those that needed their vehicles for essential use. We introduced new measures for our Aftersales departments that met the required guidelines, which were extended throughout the business as we re-opened in June.

Through stringent adherence to these measures, we have operated successfully and further to the Government’s announcement on Saturday 31st October, I can confirm that Wilson and Co remain committed to serving our customers in-line with the published guidance.

Until Thursday 5th November, all departments at all sites remain open and operating fully.

From Thursday 5th November, our Service, Parts and Bodyshop departments will remain open and operating with the safety measures that have been in place since March, and available to view on online.