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The Best Accessory Your Car Could Have
Modern vehicles are increasingly complex in their design and can be very expensive to repair. Your Wilson and Co Guarantee will ensure that, should a listed mechanical or electrical component suffer unforeseen failure, you could claim for the necessary repair or replacements (Parts and Labour).
There is no limit to the number of times you can make a claim within the terms of the cover, although total aggregate claims during the term of the guarantee cannot exceed the current value of the vehicle (based on Glass’s Guide Retail valuation at the time of claim).
On average, most cars will spend 3 hours every year in a garage undergoing repairs†.
Cost Comparison
This illustration represents one repair for a failed alternator. Imagine what the cost would be for a major component.
| (Over 200 prices checked) | |
| Typical cost of an alternator | £383.94† |
| Labour x 2hrs | (at £49 per hour) £98† |
| Recovery £20.83† | VAT £100.55† |
| Your total bill £603.32† | |
It is amazing how these bills accumulate. Imagine how your bills could add up with similar repair costs.
How long will you keep your car?
| 1ST YEAR REPAIR COSTS | £603.32 SAVED |
| 2ND YEAR REPAIR COSTS | £1206.64 SAVED |
Please note that all repairs covered by this guarantee will be subject to a £50 customer contribution.
Frequently Asked Questions
What is the Wilson and Co Guarantee?
This is an optional Guarantee that you have elected to purchase and provides financial protection against the cost of unforeseen failure of the covered components. The Guarantee is an addition to your statutory rights.
Can I cancel the Guarantee?
You may cancel the Guarantee within 14 days of the issue date and obtain a full refund by contacting the Wilson and Co Customer Sales Department at your local dealership or enquiries@wilsonandco.com. If we have made a claim payment to you or on your behalf during this time you will have to return the money to us. After 14 days you may cancel the Guarantee but no refund of payment is available.
How do I make a claim?
If you suspect your vehicle has a fault covered by the guarantee, contact the Motorway Direct helpline on 03300 555 250, who will advise on the best course of action and the nearest repair centre. The Motorway Direct nominated repair centres can normally settle claims direct to avoid you having to pay for the repairs and reclaim the costs later. Please ensure that you have obtained an authority number prior to any repairs commencing.
What are the servicing requirements?
Failure to service your vehicle in line with the manufacturer’s recommendations will not invalidate cover, however the Guarantee will not cover faults attributable to or caused by lack of routine or regular maintenance. We therefore recommend servicing is carried out in accordance with the manufacturer’s guidelines, we can assist by providing a monthly budget plan to cover servicing costs. Please call your local Wilson and Co branch for details.
Where should I have my vehicle serviced or repaired?
We recommend a Wilson and Co dealership who have been chosen because of the standard and quality of their operation. Please call Motorway Direct Customer Services on 03300 555 262 for advice and the location of a suitable alternative Service Centre.
Do you have a complaint and feedback procedure?
Wilson and Co welcomes any customer feedback. In the unlikely event that you have a concern regarding a claim under the guarantee please contact Motorway Direct on 03300 555 262.
Key Features
- Available for 6, 12 or 24 month term.
- £1,000 individual claim limit.
- Unlimited number of claims, includes parts, labour and VAT up to value of vehicle.
- Claims can be settled directly with the nominated repairer.
- No mileage limitations.
- Only £50 customer contribution on claims.
- 60 day European cover.
- Transferable to any new owner.
- Motorway Direct nominated repair centres.
- Simple claims procedure.
- £100 contribution toward hotel or rail travel expenses.
- £25 recovery contribution.
Administered on behalf of Wilson and Co by Motorway Direct
Motorway Direct
Warranty House,
Savile Street East, Sheffield
S4 7UQ
Claims
Telephone: 03300 555 250
Fax: 03300 555 249
Customer Services
Telephone: 03300 555 262
Email: customerservices@motorwaydirect.co.uk
Terms and Conditions
Please note: items covered by Platinum Cover, Wear and Tear cover is included on cars up to 5 years old and 60,000 mile maximum limit* †Source: Motorway Direct claims database January 2009 to March 2012 historical experience. *Relating to Covered components only. The items listed are for reference only. Please refer to the parts covered (in guarantee documentation) for specifically listed items. Terms and conditions apply.
The Guarantee is administered on behalf of Wilson and Co by Motorway Direct Plc. Motorway Direct Plc is authorised and regulated by the Financial Conduct Authority (FCA), Financial Services Register number 311741. Registered Office; Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ. Registered in England & Wales No. 03222540. Group VAT registration: 804 0501 84.
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