If your complaint remains unresolved, we would make you aware of the following;
Your complaint does not relate to a financial service:
We have subscribed to Motor Codes of Practice. The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at http://adr.motorcodes.co.uk or call their Consumer Advice Line on 020 7344 1651.
Your complaint does relate to a financial services:
Speak to the Financial Ombudsman Service. This service is free to use. Telephone 0300 1239 123 or visit www.financial-ombudsman.org.uk
Where any dispute cannot be resolved through ADR, the Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts